Privacy Policy

1. Introduction

Balefire Kent is committed to protecting the personal information of those who contact us or use our services. This policy describes how we collect, use, store, and protect personal data in connection with our electrical services for properties in the Penang region. It is governed by the Personal Data Protection Act 2010 (PDPA) of Malaysia.

If you have questions about this policy or how your data is handled, please contact us at privacy@balefire-kent.

2. Data We Collect

We collect only the personal information needed to arrange and deliver our services:

• Name and contact details — collected when you submit an enquiry or book a visit
• Property address — required to carry out electrical work and visits
• Email and phone number — used to confirm bookings and follow up on visit findings
• Website usage data — collected via cookies with your consent (see our Cookie Policy)
• Correspondence — emails and messages sent to us

We do not collect payment card details directly. Any payment processing is handled by licensed third-party providers.

Retention: Contact and booking data is retained for up to 3 years from the date of last contact. Property visit records are retained for up to 7 years for regulatory compliance.

3. How We Use Your Data

• To respond to enquiries and arrange service visits
• To provide written observations and documentation following visits
• To confirm appointments and communicate scheduling changes
• To meet legal obligations under Malaysian law
• To improve the quality of our services

We do not use your personal data for marketing purposes without your explicit consent, and we do not sell or share your data with third parties for their own commercial purposes.

Legal basis: Processing is carried out on the basis of contractual necessity (to deliver booked services), legitimate interest (to improve our practice and maintain records), and consent (for cookies and optional communications).

4. Data Protection Measures

We take reasonable technical and organisational measures to protect personal data against loss, unauthorized access, disclosure, or alteration. These include:

• Secure storage of client records with restricted access
• Email communications handled through secure providers
• Access to client data limited to staff who require it for service delivery
• Regular review of data handling practices

In the event of a data breach that is likely to result in harm to individuals, we will notify affected parties and the relevant authority in accordance with PDPA obligations.

5. Cookies

This website uses cookies for essential functionality and, with your consent, for analytics. For full details of how we use cookies, please see our Cookie Policy.

6. Third-Party Services

We use a small number of third-party services in the delivery of this website, including Google Analytics (analytics, with consent) and Google Maps (location display). These services have their own privacy policies. We do not share personal client data with third parties except where required to deliver a booked service or meet a legal obligation.

7. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for data processing where consent was the basis
• Request that we limit or cease processing of your data in certain circumstances
• Lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia

To exercise any of these rights, contact us at privacy@balefire-kent. We will respond within 21 days.

8. Children's Privacy

Our services are directed at property owners and are not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has submitted information to us, please contact us so we can remove it.

9. External Links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Changes to This Policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our services following an update constitutes acceptance of the revised policy.

11. Contact

For data protection enquiries:

Balefire Kent
67 Lebuh Chulia, 10200 George Town
Penang, Malaysia
privacy@balefire-kent